WE RESPECT YOUR PRIVACY
In order to provide you with the highest standard of dental care, this practice is required to collect personal information from you. This information covers basic details such as your name, address and telephone number but it is also necessary for the dentist to obtain from you details regarding your general health and past medical or surgical events. Without this general health picture, the treating dentist is unable to plan your care properly.
Naturally, some of this information is of a personal nature and some of it might be regarded as ‘sensitive’ and not the sort of information that you would wish to be unnecessarily disclosed to others.
We value the need to safeguard this information and, in accordance with the principles laid down in privacy legislation and the guidelines issued by the Australian Dental Association, we would like to assure you that:
This information will only be used by the treating dentist in order to deliver your care to the highest standards.
It will not be disclosed to those not associated with your treatment without your consent except as provided under the legislation and where we consider you would have a reasonable expectation of us to provide such information. A patient’s health fund is considered to be associated with your treatment and in instances where we are contractually obliged to disclose this information we may do so, however we respect your privacy and will endeavour to obtain your permission prior to this occurring.
The information may be kept as a paper record filed in your personal chart or as part of your personal electronic record on the practices management software.
The information may be communicated with dental specialists associated with your treatment via the post or via email.
You may seek access to the information held about you and we will provide this access without reasonable delay. This access might be by inspection of your dental records at the time of appointment or by special access or copying of information at other times. If you require a copy of your records you can request this at the reception counter by way of completing a “release of records” form.
There will be no charge made for requesting this information but there may be fees levied just to cover the costs associated with the processing of this request or the copying of information.
We will take reasonable steps to ensure at all times that the details we keep about you are accurate, complete and up-to-date.
We will take reasonable steps to protect this information from misuse or loss and from unauthorised access, modification or disclosure.
Our staff are trained to respect these principles at all times.
Patients have the option of using a pseudonym if that is preferred and does not change the requirement of our practice to collect relevant details to ensure appropriate dental care is provided. The information provided under the pseudonym will be treated by the above privacy principles.
If you have any questions or complaints regarding the information we collect or how it is dealt with please do not hesitate to ask us. We are acting in your interests
at all times and take these matters seriously.